Refund policy

We have a 14 business day return policy, which means you have 14 business days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number or proof of purchase. Customers are responsible for covering the cost of return shipping.

To initiate a return, please log in to your customer account and submit your return request.

Once your return has been approved, please ship the item to the following address:

117 Rue Meloche
Granby, QC
J2H 0H1
Canada

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@madebylera.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you need a different size, please place a new order for the size you would like and return the original item you no longer want. Returns must be initiated within 14 business days from the date you receive your order and must meet our return conditions.

For any questions or assistance with the return process, please contact us at contact@madebylera.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
If more than 10 business days have passed since we’ve approved your return, please contact us at contact@madebylera.com.