FAQs

 

Where are you shipping from?

All orders are shipped to you from Montréal, Canada.

When can I expect my order to be delivered?

Orders are processed within 1–5 business days. After processing, shipping typically takes an additional 2–10 business days depending on your location. For U.S. orders, delivery times may fall on the longer end of this range.

If you’d like a more precise estimate for your order, feel free to email us at contact@madebylera.com

Read our complete shipping policy.

Will I have the ability to track my order?

As soon as your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey right to your doorstep.

My order hasn't arrived yet. What should I do?

If you selected standard shipping, delivery typically takes 2–10 business days, but can occasionally take up to 20 business days.

If your order has not arrived within 20 business days after shipping, please contact us at contact@madebylera.com and we’ll look into it for you.

Is it possible to exchange or return my bikini?

Yes, we accept returns within 14 business days of receiving your order.

If you need a different size, please place a new order for the size you would like and return the original item you no longer want.

To start a return, please log in to your customer account and submit your return request.

Once your return has been approved, please ship the item to the following address:

117 Rue Meloche
Granby, QC, CA
J2H 0H1

Return shipping costs are the responsibility of the customer. Once we receive your item, your refund will be processed within 10 business days.

Please note that returned items must be unworn or unused, with tags attached, and in their original packaging.

Read our complete refund policy.

How do I determine the correct size for my bikini?

You can refer to our size chart for guidance. If you’re between sizes or unsure, feel free to contact us at contact@madebylera.com, we’re happy to help!

Do you restock sold-out items?

Yes, some styles may be restocked, but because we release small drops, not all pieces will return. If you love something, we recommend grabbing it while it’s available.

Where are your fabrics from?

Our fabrics are sourced and printed in Canada, working with local partners we trust to ensure quality and consistency.

How should I care for my bikini?

To help extend the life of your bikini, we recommend rinsing after each wear and hand washing in cold water with mild soap. Lay flat to dry when possible.

Your bikini is made to be worn and enjoyed, it can handle machine washing and drying, as well as chlorine from pools and salt water from the sea. However, for best long-term condition, we suggest avoiding bleach, high heat, and rough surfaces.

Do you offer exchanges for sizing?

We do not process direct exchanges. If you need a different size, please place a new order for the size you would like and return the original item through our return process.

Where can I see customer reviews and how the swimsuits look on real people?

You can see real customers wearing our pieces in our saved Instagram Stories highlights on our Instagram page.

You can also read reviews and see feedback directly on the Shop app

How do your drops work?

We release small, limited collections throughout the year. Once a style sells out, it may not return or may come back in a future drop.

What are your customer service hours?

Our team operates and responds to emails Monday to Thursday, 9 AM – 5 PM (ET). We’ll get back to you as soon as possible during these hours.

Still have questions?

Reach out anytime at contact@madebylera.com