FAQs

 

Where are you shipping from?

All orders are shipped to you from Montréal, Canada.

When can I expect my order to be delivered?

Orders are processed within 1–5 business days. Shipping typically takes an additional 2–7 business days, depending on your location.For U.S. orders, delivery times may fall on the longer end of this range.

If you’d like a more precise estimate for your order, feel free to email us at contact.madebylera@gmail.com

Read our complete shipping policy.

Will I have the ability to track my order?

As soon as your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey right to your doorstep.

My order hasn't arrived yet. What should I do?

If you selected standard shipping, delivery typically takes 7–10 business days, but can occasionally take up to 20 business days.

If your order hasn’t arrived after this time, please contact us at contact.madebylera@gmail.com and we’ll look into it for you.

Is it possible to exchange or return my bikini?

We accept exchanges and returns within 14 business days of receiving your order.

To start a return or exchange, email us at contact.madebylera@gmail.com (and be sure to check your junk or spam folder for our reply).

Return shipping costs are the responsibility of the customer. Once we receive your item, your exchange or refund will be processed within 10 business days.

Read our complete refund policy.

How do I determine the correct size for my bikini?

You can refer to our size chart for guidance. If you’re between sizes or unsure, feel free to contact us at contact.madebylera@gmail.com, we’re happy to help!

Do you restock sold-out items?

Yes, some styles may be restocked, but because we release small drops, not all pieces will return. If you love something, we recommend grabbing it while it’s available.

Where are your fabrics from?

Our fabrics are sourced and printed in Canada, working with local partners we trust to ensure quality and consistency.

How should I care for my bikini?

To help extend the life of your bikini, we recommend rinsing after each wear and hand washing in cold water with mild soap. Lay flat to dry when possible.

Your bikini is made to be worn and enjoyed, it can handle machine washing and drying, as well as chlorine from pools and salt water from the sea. However, for best long-term condition, we suggest avoiding bleach, high heat, and rough surfaces.

Do you offer exchanges for sizing?

We accept exchanges within 14 business days, depending on availability of stock in your preferred size.

Where can I see customer reviews and how the swimsuits look on real people?

You can see real customers wearing our pieces in our saved Instagram Stories highlights on our Instagram page.

You can also read reviews and see feedback directly on the Shop app

How do your drops work?

We release small, limited collections throughout the year. Once a style sells out, it may not return or may come back in a future drop.

What are your customer service hours?

Our team operates and responds to emails Monday to Thursday, 9 AM – 5 PM (EST). We’ll get back to you as soon as possible during these hours.

Still have questions?

Reach out anytime at contact.madebylera@gmail.com